Cazoo, the UK’s leading online car retailer, which makes ordering a car as simple and seamless as buying any other product online today is pleased to announce the appointment of Joe Burke as its new Head of Customer Sales and Support.
Cazoo owns and fully reconditions all its cars before offering them on its website. Cazoo has thousands of cars available at any time for either delivery or collection in as little as 72 hours. Every Cazoo car comes with a full 7-day money back guarantee and a comprehensive 90-day warranty.
Cazoo is pioneering the shift to online car buying in the UK and, since its launch just over one year ago, has already delivered over 15,000 cars to consumers across the UK who have embraced the selection, transparency and convenience of buying high quality used cars entirely online.
As Head of Customer Sales and Support, Joe will provide leadership and strategic direction to their rapidly expanding customer support and contact centre teams. By driving innovation, championing customer obsession and increasing automation, he and his teams will continue to support customers throughout their car buying journey, enabling Cazoo to deliver a best-in-class experience for its customers.
In a career spanning 20 years, Joe brings a wealth of international scaling experience, having grown and supported customer and business operations across multiple markets for some of the biggest internet companies on the planet. He joins from Booking.com where he spent the last five years as Director of Customer Service, working as part of their extended leadership team and responsible for their entire customer service operations. Prior to Booking.com, Joe spent time at Amazon where he was responsible for their entire UK customer service network.
Joe commented: “I’m excited to start this new journey leading the Customer Sales and Support function at Cazoo. I’m looking forward to being part of an organisation focused on industry transformation and building on their existing exceptional customer service”.
For more information, please visit www.cazoo.co.uk