HSBC is one of the world’s largest banking and financial services organisations. HSBC currently look after the needs of over 60 million customers, across 80 countries and territories worldwide, playing a significant role in every major economy in Europe, Asia-Pacific, the Americas, the Middle East and Africa. In the UK, HSBC’s Retail Banking Network comprises over 1,500 branches.
The future of banking is moving rapidly away from high street branches with people becoming increasingly reliant on remote banking whether via phone, online or mobile, and are demanding more innovative ways to access their services, which offer greater convenience but the same level of security that they have come to expect. The need for HSBC to innovate globally and transform rapidly is critical to the organisation’s future.
Josh Bottomley was hired from Google as Global Chief Digital Officer to deliver and implement the bank’s global digital strategy. To deliver these world class global digital solutions, Josh appointed Renaissance to build a team in London comprised of some key lieutenants and a vanguard of global digital leaders.